Patient Scheduling System
HealthcareProduct
Overview
A clinic network booked every appointment by phone and paper diary, and nearly a third of patients never showed up.
We built a scheduling platform with SMS confirmations, waitlists, and intelligent slot allocation.
Challenge
Front-desk teams spent hours reconciling double bookings while consultation rooms sat empty.
- • 30% average no-show rate
- • No shared calendar across locations
- • Reminders sent manually, if at all
Solution
Automated multi-channel reminders, one-tap rescheduling, and a waitlist engine that backfills cancelled slots within minutes.
Results
No-shows fell from 30% to 8%, and clinics recovered an average of 11 consultation hours per week.